EVERYTHING YOU NEED TO KNOW
Serve Me a Question - I’ll Volley You an Answer
DO YOU PROVIDE ANY EQUIPMENT?
No, unless special training equipment required for your training, you will need to prepare your own kicking board, goggle, sunblock and swimwear. Feel free to check with us for recommendation.
WHAT IS THE PAYMENT PROCESS?
Transaction will be via bank transfer/Paynow/Paylah upon confirmation of dates to lock down your instructor's time and for both party's commitment to the service engaged and as a proof of transaction.
CAN WE REFUND OUR PAYMENT?
You have to make a clear decision before making a payment, to be fair to the instructor, we are not responsible for your change of mind or anything that occurs to stop you from lessons therefore there will be no refund regardless of reason unless we are unable to provide the lessons.
CAN WE RESCHEDULE OUR LESSONS?
Of course you can! this is the benefit of private groups and personal lessons, just note that to reschedule, you have to inform your instructor at least 6 hours in advance, any last minute cancellation will result in a forfeit of lesson. However, do also note that the new date has to be subjected to instructor's availability as well, thus it is recommended to stick to your original schedule. T&C for rescheduling may defer from instructor to instructor. Please always check beforehand.
WHAT HAPPEN IF IT RAINS?
if your pool is not sheltered, we would usually do a rain check at least 1hr before lesson and we will make a mutual decision whether to proceed with lesson. Sometimes the weather can be really tricky, every cancelled lesson due to bad weather naturally comes with make up lesson. However, do note that there will be no make up lesson should bad weather occurs during lesson.
IS THERE ANY EXPIRATION OF PACKAGE?
Yes, depending on package and instructor. Please always check beforehand.
HOW MANY LESSONS DO WE NEED TO PICK UP SWIMMING?
This is highly subjected to each individual's learning capability, physical health, state of mind, age, body composition and attitude. Some are fast while some are slower, it depends. For adults, under Karyne, average of 6 to 8 hrs to pick up one stroke proficiently, again it depends on the above mentioned pointers, hours may exceed. For kids, average 3 to 6 months per stroke or more with weekly lessons. Adults and children pick up swimming very differently. We will never guarantee a fixed amount of hours/ lessons.
If you have any other questions and unable to find it thru this website, please feel free to contact us! Send us an inquiry thru here.